AI inbox

• Left: the conversation list with search (subject, sender, partner) and filters by status and topic. A dot means unread, a bot icon means the last message was AI-generated, a paperclip means attachments.
• Middle: the conversation. Right: AI proposals for this conversation.
• Statuses: open, waiting for customer, waiting internally, done, spam.

The mail agent classifies new emails automatically. For an order request the “create order” card is usually already on the right. The create-order-from-email action runs the mail agent again; the proposal appears on the right and a notice tells you the agent has finished.

• Link: use link to order → search for the order number or reference → confirm. Linked orders appear as chips below the subject.
• Classify: use the set-topic and set-status dropdowns.
• Attachments are buttons with the file name; clicking downloads the file.

1. Fill in the recipients (comma-separated) and the subject.
2. Optional AI draft: the AI writes a suggested reply in the sender’s language (marked “AI-generated”). Review it before sending.
3. Send the reply – it is delivered by email.

Without a connected mailbox you can simulate an email via the import function: sender email, subject, text, optionally a PDF attachment, then import. The email goes through the same processing as a real one.