The customer portal

Your access is created by your logistics provider and linked to your company. The portal has the tabs overview, orders, new order, documents and account.

• Tiles for active orders, in transit, delayed and delivered (last 30 days).
• The active orders list with route, reference, ETA and a “delayed by n min” badge where relevant.
• Latest documents with a download button, and a button to place a new order.

Filter by active, delivered, cancelled or all, and search by order number or your reference. The list shows order, status, route, your reference, pickup, delivery and ETA (on time, or delayed by n minutes).

• Progress: draft → confirmed → dispatched → in transit → delivered → completed.
• Stops: time window, ETA, arrival/departure and “done” with the name of the person who signed.
• Map: the stops and – where available – the vehicle position.
• Tabs: documents (download), messages (ask the dispatch team a question) and history.
• On the right: details, goods and pallet account (positive = you owe the carrier pallets).

• Documents: all CMR notes, proofs of delivery, delivery notes, invoices and credit notes for your orders, filterable by type.
• Account: profile (customer number, logistics provider), language, theme and sign-out.