Working offline, position reporting and updates
What the app stores without a connection, what needs a connection, how to sync and when your position is sent.
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Working without a connection
Without a connection the app shows a yellow offline bar. Arrivals, departures, failed deliveries, pallet bookings and positions are saved on the device and sent as soon as you are back online.
As soon as the connection is back, the app sends everything automatically (and also retries every 30 s). You then see how many saved changes were sent.
Photos and signatures need a connection
Photos, signatures and damage reports require an internet connection.
Nota: No signal at the customer’s site? Take the pictures with your phone’s camera app and upload them later.
Checking synchronisation
- A blue bar with “n pending changes” means they have not been sent yet.
- Under profile → synchronisation you can see the status and sync immediately.
Position reporting
While a tour is running, the app sends your position every 60 s. You can see the state in your profile under position reporting:
- Active – your position is being sent.
- Inactive – there is no active tour with a vehicle.
- Location access denied – allow location access in your browser settings.
New version
Nota: If the app tells you a new version is available, tap reload.