Working with customs cases
Create customs cases, review HS codes and goods items, add required documents and move the customs status through to release.
Per:DoganaOperatore2 min di lettura
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The customs page
Tiles for on hold, documents missing, ready to declare and declared; filters by status and procedure (export, import, transit T1, transit T2, A.TR, EUR.1 origin, none). On the right, the country rules panel shows EU/non-EU, customs system, e-invoicing mandate, toll, driving bans and VAT ID prefix per country.
Creating a customs case
- Automatically: for orders crossing an external EU border, the customs agent creates the case and assesses it (customs assessment proposal, L2 – one click to approve).
- Manually: order → customs tab → create customs case or start AI assessment; alternatively create a customs case for an order by entering the order ID.
Reviewing the case and goods items
- In the case details, check the route, transit countries, Incoterm, declaration system, EORI (exporter/importer) and customs agent.
- Check the goods items: HS code, confidence, alternatives, origin, value, duty %.
- Editing an HS code opens the HS search (code prefix or description). Applying a code sets its confidence to 100 %.
Nota: HS codes are legally binding – which is why HS classification by the AI stays on L1 and always needs your review.
Documents, sanctions and duties
- Required documents (e.g. commercial invoice, packing list, EUR.1, T1, A.TR, customs declaration, CMR): upload any that are missing.
- On the right, review the sanctions check and the customs & VAT estimate (goods value, duty, import VAT).
Changing the status
- Open the status change dialog.
- Choose the new status: not required, documents missing, ready to declare, declared, released, on hold or error.
- Enter the MRN, declaration system (ATLAS, E_ZOLL, NCTS, CDS, PASSAR, AIDA, DELTA) and a note → apply.
Nota: Declared requires an MRN (mrn_required_for_declared). Customs holds and missing customs documents also appear as exceptions in the control tower.
Articoli correlati
- Carrier compliance and sanctions screeningKeep track of carrier licence and insurance expiry, screen against the EU sanctions list and assess hits.
- Creating and managing ordersOrder list, entering a new order, order details and tabs, allowed status changes, subcontracting to carriers and the freight exchange.
- Control towerExceptions such as delays, missing proofs of delivery or customs holds at a glance – each with a one-click action.