Helpcentrum
Handleidingen voor elke rol – van uw eerste keer inloggen tot de boekhoudexport.
Douane
7 artikelenDouanedossiers, HS-codes, documenten en sanctiecontrole.
- Getting started with LogCon.aiSign in, choose your language and theme, find your way around the navigation and understand what your role is allowed to do.
- Copilot – your AI assistantHow to ask the Copilot about orders, prices and KPIs – and why it only ever creates changes as proposals.
- AI proposals and autonomy levelsWhy agents and the Copilot only make proposals, what levels L0–L3 mean and how to accept, reject or undo proposals.
- Control towerExceptions such as delays, missing proofs of delivery or customs holds at a glance – each with a one-click action.
- Error messages and FAQWhat the app’s error keys mean, what you can do about each of them, and answers to the most common questions.
- Working with customs casesCreate customs cases, review HS codes and goods items, add required documents and move the customs status through to release.
- Carrier compliance and sanctions screeningKeep track of carrier licence and insurance expiry, screen against the EU sanctions list and assess hits.
Copilot
Your transport-file Copilot
Find orders, understand operations and prepare changes using the context of your current page and tools available to your role.
Relevant workflows: Explore the original interface, available tools and approvals in the handbook and demo.
Available tools depend on role, plan and configuration. Copilot mutations prepare proposals. Background agents separately follow configured autonomy levels.