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Dispatcher
17 articlesCapture orders, dispatch, charter carriers and decide on AI proposals.
- Getting started with LogCon.aiSign in, choose your language and theme, find your way around the navigation and understand what your role is allowed to do.
- Copilot – your AI assistantHow to ask the Copilot about orders, prices and KPIs – and why it only ever creates changes as proposals.
- A dispatcher’s daily workflowThe standard path of an order in ten steps – from the inbox through dispatch and proof of delivery to billing.
- AI proposals and autonomy levelsWhy agents and the Copilot only make proposals, what levels L0–L3 mean and how to accept, reject or undo proposals.
- AI inboxRead and classify emails, link them to orders, create orders from emails and reply with an AI draft.
- Creating and managing ordersOrder list, entering a new order, order details and tabs, allowed status changes, subcontracting to carriers and the freight exchange.
- Dispatch boardCreate tours, plan orders by drag & drop, use AI suggestions and move tours through to completion.
- Managing toursTour list, tour details with stops, documents and figures – and how dispatchers report stops on the driver’s behalf.
- Control towerExceptions such as delays, missing proofs of delivery or customs holds at a glance – each with a one-click action.
- Partners and fleetMaintain customers and carriers with contacts, addresses, rates and pallet account, and create vehicles and drivers including driver logins.
- WarehouseCreate warehouses and bins, view stock and book goods receipt, goods issue, transfers, corrections and cross-docking.
- Error messages and FAQWhat the app’s error keys mean, what you can do about each of them, and answers to the most common questions.
- Outgoing invoices and e-invoicingCreate invoices from orders or as collective invoices, issue, send and mark them as paid, and check e-invoices.
- Carrier invoices and self-billing credit notesCheck carrier invoices automatically against the agreed price, approve or dispute them – and create self-billing credit notes.
- Working with customs casesCreate customs cases, review HS codes and goods items, add required documents and move the customs status through to release.
- Carrier compliance and sanctions screeningKeep track of carrier licence and insurance expiry, screen against the EU sanctions list and assess hits.
- Working through stops: arrival, proof, departureReport arrival, check the load, book pallets, capture proof of delivery with photo and signature, and report damage or failed deliveries.
Copilot
Your transport-file Copilot
Find orders, understand operations and prepare changes using the context of your current page and tools available to your role.
Relevant workflows: Explore the original interface, available tools and approvals in the handbook and demo.
Available tools depend on role, plan and configuration. Copilot mutations prepare proposals. Background agents separately follow configured autonomy levels.