Security
Sub-processors
Who processes data on our behalf – with purpose, data types and location. The same list is in the privacy policy and in annex 2 of the DPA.
Provider details incomplete
Some mandatory details have not been provided yet and are marked “(to follow)”.
Draft – to be reviewed by a lawyer before publication
This text is a draft and does not constitute legal advice. This English version is a convenience translation; the German version prevails.
Sub-processors and recipients
The following service providers process personal data on our behalf. We announce changes to customers at least 30 days in advance.
| Provider | Purpose | Data categories | Location / legal basis |
|---|---|---|---|
| (to follow) | Operation of application, database, file storage and backups | All data stored in the service | EU – (to follow); DPA, technical measures described in the TOMs |
| Anthropic PBC | AI models (Claude) for agents and Copilot | E-mail content, document text, order and master data as context of the respective request | USA – third country; standard contractual clauses or EU-US Data Privacy Framework; no training on customer data |
| Stripe Payments Europe, Ltd.only for paid subscriptions | Billing of paid subscriptions | Name, e-mail address, billing address; payment data is collected by Stripe directly | Ireland (EU); transfer to Stripe, Inc. (USA) possible – standard contractual clauses |
| (to follow) | Sending system e-mails (e.g. confirmations, password reset, notifications) | E-mail address, name, message content | (to follow) |
| OpenStreetMap services (Nominatim, OSRM)optional, depending on configuration | Address geocoding and route calculation | Addresses (company addresses) or coordinate pairs – no personal data | EU/UK or depending on server; own instances recommended in production |
| Telematics providers (e.g. Webfleet, Samsara)only if activated by the customer | Import of vehicle positions | Position data, vehicle identifiers | Contract between customer and provider; LogCon only provides the interface |
| TIMOCOM GmbHonly if activated by the customer | Freight exchange | Freight offers, company contacts | Germany; contract between customer and provider |
- The list is generated from the operator’s configuration; providers that are not set up do not appear.
- We announce changes 30 days in advance.
- Third-party services such as freight exchanges or telematics are used under your own contract; we only provide the interface.
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Copilot
Your transport-file Copilot
Find orders, understand operations and prepare changes using the context of your current page and tools available to your role.
Relevant workflows: Explore the original interface, available tools and approvals in the handbook and demo.
Available tools depend on role, plan and configuration. Copilot mutations prepare proposals. Background agents separately follow configured autonomy levels.