Centar za pomoć

Unosite naloge, raspoređujete, dodjeljujete prijevoznicima i odlučujete o AI prijedlozima.

• Getting started with LogCon.aiSign in, choose your language and theme, find your way around the navigation and understand what your role is allowed to do.
• Copilot – your AI assistantHow to ask the Copilot about orders, prices and KPIs – and why it only ever creates changes as proposals.
• A dispatcher’s daily workflowThe standard path of an order in ten steps – from the inbox through dispatch and proof of delivery to billing.
• AI proposals and autonomy levelsWhy agents and the Copilot only make proposals, what levels L0–L3 mean and how to accept, reject or undo proposals.
• AI inboxRead and classify emails, link them to orders, create orders from emails and reply with an AI draft.
• Creating and managing ordersOrder list, entering a new order, order details and tabs, allowed status changes, subcontracting to carriers and the freight exchange.
• Dispatch boardCreate tours, plan orders by drag & drop, use AI suggestions and move tours through to completion.
• Managing toursTour list, tour details with stops, documents and figures – and how dispatchers report stops on the driver’s behalf.
• Control towerExceptions such as delays, missing proofs of delivery or customs holds at a glance – each with a one-click action.
• Partners and fleetMaintain customers and carriers with contacts, addresses, rates and pallet account, and create vehicles and drivers including driver logins.
• WarehouseCreate warehouses and bins, view stock and book goods receipt, goods issue, transfers, corrections and cross-docking.
• Error messages and FAQWhat the app’s error keys mean, what you can do about each of them, and answers to the most common questions.

Računi, ulazni računi, odobrenja i izvoz u računovodstvo.

• Outgoing invoices and e-invoicingCreate invoices from orders or as collective invoices, issue, send and mark them as paid, and check e-invoices.
• Carrier invoices and self-billing credit notesCheck carrier invoices automatically against the agreed price, approve or dispute them – and create self-billing credit notes.
• Accounting export (BMD/DATEV)Export invoices, debtors and creditors as CSV for BMD NTCS or DATEV – including account mapping and import tips.

Carinski slučajevi, HS oznake, dokumenti i provjera sankcijskih lista.

• Working with customs casesCreate customs cases, review HS codes and goods items, add required documents and move the customs status through to release.
• Carrier compliance and sanctions screeningKeep track of carrier licence and insurance expiry, screen against the EU sanctions list and assess hits.

Postavite tvrtku, korisnike, razine autonomije, integracije i zaštitu podataka.

• Setting up your company (tenant)Maintain master data, number ranges, bank details, AI instructions, defaults and branding – plus the recommended setup order.
• Managing users and rolesWhat each role may do, how to invite, edit and deactivate users and how driver and portal logins are created.
• Configuring autonomy levelsDecide which AI actions are only suggested, approved with one click or executed automatically – with limits and customer-specific rules.
• IntegrationsConnect, test and monitor freight exchange, telematics, accounting, email, routing, geocoding, sanctions list and e-invoicing.
• Setting up the mailbox (IMAP/SMTP)How emails reach the AI inbox and how replies, quotes and invoices go out – including server variables and multi-tenant operation.
• Webhooks and API keysNotify third-party systems about events via webhooks and connect them with least-privilege API keys.
• Data protection and retentionWhich data is deleted automatically, which retention periods apply and what other data protection features exist.
• Troubleshooting for administratorsTypical symptoms – from mock mode and missing emails to webhook and sign-in problems – with cause and fix.

Unosite naloge, pratite pošiljke i preuzimajte dokumente.

• The customer portalTrack your orders, see ETA and status, download documents and manage your account.
• Placing an order in the portalEnter a new transport order step by step – with pickup, delivery, goods and requirements.

Obavljajte ture, prijavljujte stajališta i bilježite potvrde o dostavi.

• The driver appSign in, install the app on your smartphone and see your tours for today and the coming days.
• Working through stops: arrival, proof, departureReport arrival, check the load, book pallets, capture proof of delivery with photo and signature, and report damage or failed deliveries.
• Working offline, position reporting and updatesWhat the app stores without a connection, what needs a connection, how to sync and when your position is sent.